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Image: © A. and I. Kruk / Shutterstock.com
Image: © A. and I. Kruk / Shutterstock.com
| Services | Comfort+ Service* | Comfort Service +24* |
|---|---|---|
| Maintenance in accordance with manufacturer's specifications | inclusive | included |
| Continuous remote inspection | inclusive | inclusive |
| Troubleshooting (Driving and Operating Time) | inclusive | inclusive |
| Prioritizing Troubleshooting | inclusive | inclusive |
| Spare and wearing parts | up to 80 CHF/item | Included |
| Control room via Vitoconnect | Including | Including |
| On-call service 365 days 24 hours a day | Including | included |
| Warranty extension (from delivery date) | up to 5 years inclusive | up to and including 12 years |
| Guaranteed contract bonus (no increase) | up to 5 years inclusive | up to and including 12 years |
| *Not available on all systems. Internet connection required. | ||
| Services | Basic Service | Comfort Service | Comfort 24 Service |
|---|---|---|---|
| Maintenance in accordance with manufacturer's specifications | inclusive | inclusive | included |
| Continuous remote monitoring | - | - | - |
| Troubleshooting (Driving and Operating Time) | including | included | included |
| Prioritizing Troubleshooting | - | included | inclusive |
| Spare and wearing parts | up to 80 CHF/piece | up to 80 CHF/piece | inclusive |
| Control room via Vitoconnect | optional + CHF 60 | inclusive | inclusive |
| On-call service 365 days 24 hours a day | - | inclusive | inclusive |
| Warranty extension (from delivery date) | up to 2 years inclusive | up to 5 years inclusive | up to 12 years inclusive |
| Provision of contract bonus (without increase) | up to 2 years inclusive | up to 5 years inclusive | up to 12 years inclusive |
Comfort contracts can be extended from year 6 to year 10 for an additional fee.
Our hotline is available 24 hours a day, 365 days a year. We offer high-quality service, delivered by experienced technicians throughout Switzerland. Viessmann's customer service team looks forward to serving you as a customer in the future and providing the best possible service for your heating system.
Remote inspections continuously assess the system's condition based on connected system data. This system status is used to continuously assess the need for on-site maintenance. This means our specialists monitor your heating system 365 days a year and act proactively whenever on-site maintenance is needed or a malfunction occurs.
